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Posts on ‘December 7th, 2007’

User-Centricity is NOT about User Self-Service

My previous post on User-Centricity in the Enterprise generated some interesting responses in the blogosphere (see here). One thing that surprised me was the discourse equating (or focusing) user-centricity with user self-service. The message seemed to be that user-centricity is absolutely needed in the enterprise because we need to provide users in the enterprise self-service [...]

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